Virtual care: E-visits & video visits

Woman with cold sitting on sofa with laptop in front of her

You can start a visit 24/7. No waiting. No appointment.

Get back to healthy faster — so you can live your life

It's never convenient to get sick — but getting care should be simple. If you're at home, the office or someplace in between, you can access care from an SSM Health provider with an e-visit or video visit, right from your smartphone, computer or tablet.

What's an e-visit?*

E-visits are for minor medical concerns. They give you the answers you need through a simple on-line form. An SSM Health provider will respond to your request electronically, with no need to schedule an appointment.

An e-visit is either $39 or the same as your primary care copay through insurance.

The most common conditions include:
> Cold, cough, flu, fever
> COVID-19 (Coronavirus)
> Urinary tract infections (UTI)
> Ear infection

See the complete list of conditions we treat

*Age restrictions apply and vary according to condition. If you are 81 or older, contact your doctor. An e-visit is not a covered benefit under Medicaid or ASO plans.

What's a video visit?

If you prefer a face-to-face conversation, use video visits. Members are connected with an expert SSM Health provider via video conference, usually within a few minutes during operating hours.

A video visit is either $59 or the same as your primary care copay through insurance.

You can use a video visit for:
> Abnormal headaches
> Earaches
> Chronic conditions

Video visits are only available through your MyChart account. To schedule a video visit, call your preferred clinic or schedule through MyChart.

Should you go to a primary care provider, urgent care or ER?

Want cost details? See your Summary of Benefits & Coverage.